What should we do if the brush-making machine malfunctions?

For international shipments, Meixin can arrange transportation through major ports serving the Guangdong manufacturing region, including Jiangmen Port, Nansha Port, and Shenzhen Port. The most suitable port depends on factors such as the customer's destination, shipping route, freight arrangement, and overall logistics cost — Meixin coordinates with the selected shipping method according to the customer's requirements.

For overseas brush-machine buyers, choosing an appropriate departure port helps optimize transportation time and shipping costs. Meixin's team can also assist with the necessary export and shipping arrangements for machine orders.

The normal production lead time for a Meixin brush-making machine is approximately 45–60 days after the order and machine specifications are confirmed. The actual schedule may vary depending on the machine model, configuration, customization requirements, and production arrangements — machines requiring specific tooling, special configurations, or customized solutions may need additional preparation.

Before production, Meixin confirms the machine specifications and production requirements with the customer to establish an appropriate manufacturing schedule. For customers planning a new brush production line or a specific project deadline, it is recommended to communicate the target delivery date as early as possible so the production schedule can be coordinated accordingly.

Every Meixin brush-making machine comes with a 2-year warranty for electrical components, together with lifetime after-sales service to support customers throughout the machine's service life. During the warranty period, Meixin provides technical assistance for machine operation and issues related to manufacturing factors, including troubleshooting, operating guidance, and other equipment-related questions.

After the warranty period, customers can still receive Meixin's long-term after-sales support for machine operation, maintenance, troubleshooting, and spare-parts requirements. This long-term service approach is designed to help customers maintain stable production rather than simply complete the initial machine sale.

Yes. Meixin provides operation manuals and a series of teaching videos to support customers with machine operation, adjustment, and basic maintenance after delivery.

These materials serve as practical references for operators and can be used together with the factory training provided by Meixin, helping customers build a more complete understanding of their brush-making equipment. For overseas customers, the manuals and videos are particularly useful for training additional operators and reviewing operating procedures after installation.

Meixin also provides ongoing technical support when customers encounter operational or maintenance questions — if your team has specific training or documentation requirements, please discuss them with us before shipment.

Meixin provides 2–3 days of factory training and machine inspection for customers who visit our facility, and covers accommodation and meals at the factory during the relevant training period. During the training, customers learn about machine operation, adjustment, basic maintenance, and production procedures while inspecting the equipment directly, gaining practical experience before the machine is shipped and reducing the learning curve after installation.

For overseas customers who cannot visit the factory, Meixin can also provide operation manuals, teaching videos, and remote technical support. Contact Meixin to discuss the most suitable training arrangement for your team.