Do you provide operation manuals and technical documentation with the machine?

For international shipments, Meixin can arrange transportation through major ports serving the Guangdong manufacturing region, including Jiangmen Port, Nansha Port, and Shenzhen Port. The most suitable port depends on factors such as the customer's destination, shipping route, freight arrangement, and overall logistics cost — Meixin coordinates with the selected shipping method according to the customer's requirements.

For overseas brush-machine buyers, choosing an appropriate departure port helps optimize transportation time and shipping costs. Meixin's team can also assist with the necessary export and shipping arrangements for machine orders.

The normal production lead time for a Meixin brush-making machine is approximately 45–60 days after the order and machine specifications are confirmed. The actual schedule may vary depending on the machine model, configuration, customization requirements, and production arrangements — machines requiring specific tooling, special configurations, or customized solutions may need additional preparation.

Before production, Meixin confirms the machine specifications and production requirements with the customer to establish an appropriate manufacturing schedule. For customers planning a new brush production line or a specific project deadline, it is recommended to communicate the target delivery date as early as possible so the production schedule can be coordinated accordingly.

Every Meixin brush-making machine comes with a 2-year warranty for electrical components, together with lifetime after-sales service to support customers throughout the machine's service life. During the warranty period, Meixin provides technical assistance for machine operation and issues related to manufacturing factors, including troubleshooting, operating guidance, and other equipment-related questions.

After the warranty period, customers can still receive Meixin's long-term after-sales support for machine operation, maintenance, troubleshooting, and spare-parts requirements. This long-term service approach is designed to help customers maintain stable production rather than simply complete the initial machine sale.

Meixin provides 2–3 days of factory training and machine inspection for customers who visit our facility, and covers accommodation and meals at the factory during the relevant training period. During the training, customers learn about machine operation, adjustment, basic maintenance, and production procedures while inspecting the equipment directly, gaining practical experience before the machine is shipped and reducing the learning curve after installation.

For overseas customers who cannot visit the factory, Meixin can also provide operation manuals, teaching videos, and remote technical support. Contact Meixin to discuss the most suitable training arrangement for your team.

Yes. Before shipment, Meixin conducts machine inspection and testing to verify that the equipment operates properly and meets the agreed production requirements. The acceptance process may include machine performance checks, operation testing, component inspection, and final confirmation.

Meixin can also provide inspection pictures and operation videos so customers can review the machine's actual running condition before shipment — particularly useful for overseas customers who cannot visit the factory in person. Where applicable, testing records and other acceptance-related documentation can also be provided as part of the pre-shipment process; if required, we can discuss the specific testing and acceptance items for your machine.