For international shipments, Meixin can arrange transportation through major ports serving the Guangdong manufacturing region, including Jiangmen Port, Nansha Port, and Shenzhen Port. The most suitable port depends on factors such as the customer's destination, shipping route, freight arrangement, and overall logistics cost — Meixin coordinates with the selected shipping method according to the customer's requirements.

For overseas brush-machine buyers, choosing an appropriate departure port helps optimize transportation time and shipping costs. Meixin's team can also assist with the necessary export and shipping arrangements for machine orders.

The normal production lead time for a Meixin brush-making machine is approximately 45–60 days after the order and machine specifications are confirmed. The actual schedule may vary depending on the machine model, configuration, customization requirements, and production arrangements — machines requiring specific tooling, special configurations, or customized solutions may need additional preparation.

Before production, Meixin confirms the machine specifications and production requirements with the customer to establish an appropriate manufacturing schedule. For customers planning a new brush production line or a specific project deadline, it is recommended to communicate the target delivery date as early as possible so the production schedule can be coordinated accordingly.

Every Meixin brush-making machine comes with a 2-year warranty for electrical components, together with lifetime after-sales service to support customers throughout the machine's service life. During the warranty period, Meixin provides technical assistance for machine operation and issues related to manufacturing factors, including troubleshooting, operating guidance, and other equipment-related questions.

After the warranty period, customers can still receive Meixin's long-term after-sales support for machine operation, maintenance, troubleshooting, and spare-parts requirements. This long-term service approach is designed to help customers maintain stable production rather than simply complete the initial machine sale.

Yes. Meixin provides operation manuals and a series of teaching videos to support customers with machine operation, adjustment, and basic maintenance after delivery.

These materials serve as practical references for operators and can be used together with the factory training provided by Meixin, helping customers build a more complete understanding of their brush-making equipment. For overseas customers, the manuals and videos are particularly useful for training additional operators and reviewing operating procedures after installation.

Meixin also provides ongoing technical support when customers encounter operational or maintenance questions — if your team has specific training or documentation requirements, please discuss them with us before shipment.

Meixin provides 2–3 days of factory training and machine inspection for customers who visit our facility, and covers accommodation and meals at the factory during the relevant training period. During the training, customers learn about machine operation, adjustment, basic maintenance, and production procedures while inspecting the equipment directly, gaining practical experience before the machine is shipped and reducing the learning curve after installation.

For overseas customers who cannot visit the factory, Meixin can also provide operation manuals, teaching videos, and remote technical support. Contact Meixin to discuss the most suitable training arrangement for your team.

Yes. Before shipment, Meixin conducts machine inspection and testing to verify that the equipment operates properly and meets the agreed production requirements. The acceptance process may include machine performance checks, operation testing, component inspection, and final confirmation.

Meixin can also provide inspection pictures and operation videos so customers can review the machine's actual running condition before shipment — particularly useful for overseas customers who cannot visit the factory in person. Where applicable, testing records and other acceptance-related documentation can also be provided as part of the pre-shipment process; if required, we can discuss the specific testing and acceptance items for your machine.

Meixin provides CE and ISO-related certification documentation for its brush-making machinery, supporting customers who require compliance documentation for international procurement and equipment installation. The applicable certification and documentation may vary depending on the machine model, configuration, and the customer's market requirements.

Before shipment, Meixin also carries out machine inspection and testing to verify key functions and operating performance. For customers purchasing machinery for overseas factories, these documents help support equipment acceptance and import-related requirements — if your country or project requires specific certification or documentation, please inform Meixin during the quotation stage so we can confirm the applicable documents.

Regular maintenance is essential for keeping a Meixin brush-making machine operating efficiently and reliably. Routine servicing generally includes machine cleaning, lubrication, inspection of wearing parts, and checking electrical and mechanical components, with parts replaced when necessary.

Operators should monitor components that experience normal wear and tear during drilling and tufting operations — keeping the machine clean and properly lubricated helps reduce unnecessary wear and production interruptions. Meixin provides operation manuals, maintenance guidelines, teaching videos, and technical support to help customers establish appropriate maintenance routines; following the recommended maintenance schedule extends equipment service life and helps maintain stable production performance.

If a machine malfunction occurs, stop the machine immediately. The issue can usually be identified through machine alarm information, operating conditions, and technical diagnosis.

Meixin provides remote technical support, troubleshooting guidance, and assistance from experienced engineers to help customers identify the cause and restore production as quickly as possible. Depending on the situation, our technical team may request operating information, photos, videos, or other details to assist with diagnosis; for issues requiring further intervention, we can provide additional technical guidance or spare-parts support.

Yes — Meixin brush-making machines are built for continuous industrial production and can support long-hour operation, including 24-hour production, under appropriate working conditions. Stable long-term operation depends on:

Continuous operation should also be managed according to the specific machine model and production requirements — proper maintenance is essential for minimizing downtime and maintaining consistent production performance.

• Correct machine installation and settings
• Proper operator procedures
• Regular cleaning and lubrication
• Timely replacement of wearing parts
• Suitable factory conditions and power supply

Yes. Meixin brush-making machines are equipped with necessary safety protection features according to the machine structure and production requirements, including emergency stop buttons, protective covers, safety sensors, and other safety measures.

These devices help reduce operational risks and provide additional protection for operators during drilling, tufting, and other production processes. However, machine safety also depends on correct installation, operation, and regular maintenance — operators should follow the provided operating instructions and safety procedures when using the equipment.

Meixin considers both production efficiency and operator safety when designing its brush machinery; for specific machine models, we can provide detailed information about the applicable safety devices and operating requirements.